WOW TRIM warrants its products against any defect in workmanship or materials under normal use and service, as long as the original buyer of product owns the vehicle the product was installed in.
A new product or components will be shipped to you ASAP. Please request to receive return: e-mail. Any packages send without return or exchange authorization number will not be accepted. Return authorization number must be visible on the packaging box.
If product has been damaged and mishandled during shipment by shipping carrier (FedEx), you must contact your local carrier office within 48 hours after delivery and claim for damage. After WOW TRIM received authorization from shipping carrier new product will be ship to you again. Do not return damaged product to WOW TRIM. Shipping carrier will pick it up after your claim.
30 Day Money Back Guarantee
Within 30 days after you received the product you may return it for refund, If you are dissatisfied with the product in any way. Thereafter, all sales are final.
Shipping Charges Are Not Refundable
All products must be in perfect condition, in the original package and if you are going to return car interior or exterior kit, 3M adhesive tape has not been removed.
Any custom made products are not refundable.
Any partially installed kits are not refundable.
Shipping costs are not refundable.
Exchange & Returns
All returns are subject to 25% re-stocking fee. All exchanges are subject to 15% re-stocking fee. Re-stocking fee does not apply if returns or exchange is a result of our error. Products returned to the company without a return authorization number will be refused by the company or discarded without record. Return authorization number must be visible on the packaging box. The returned package must be received within 10 business days of the Return authorization number issued date.
WOW TRIM is making car interiors trims product from natural and simulated materials. Please, remember that lines, seams and other variations in color or grain pattern are normal appearance of the natural wood and are not under warranty.